Dear Valued Client,
We want to let you know that Smartwallet is temporarily offline. We understand how frustrating this is, and we sincerely apologize for the inconvenience.
Please rest assured that our team has worked tirelessly over the past days to resolve this issue. The problem lies with the ZA Central Registry (ZACR), which is responsible for publishing certain technical records (glue records) that allow our domain to be accessed globally. Unfortunately, ZACR only operates during weekdays, office hours.
We have already scheduled a priority-one action first thing Monday morning with ZACR to resolve the issue fully. Our team will monitor and manage everything as soon as their systems are available.
We understand this is a serious matter, and your trust is extremely important to us. Please know that all Smartwallet and TAConnector systems and data are safe and secure, and this is purely a connectivity/registry issue outside our immediate control.
Thank you for your patience and understanding. We will provide updates as soon as the site is fully accessible again.
Warm regards,
The Smartwallet Team